cB
colette B

1 reviews | Active since Apr 2015

01 Apr 2015, 15:16

Refuse to port my number to vodacom

My 24 month contract with Autopage expired on 15 Feb. I gave notice that, upon expiry, I will be taking out a new contract with Vodacom and porting my number. Autopage have rejected the port on a number of occasions. Each time for a different reason, the latest being that my contract needed to be converted to pre-paid before they would allow the port. In March I converted to pre-paid which, I was told, will only take effect at the end of March.<br> Today (1 April) I contacted Autopage to confirm the conversion to pre-paid only to be told that it is on pre-paid but that I have to wait another month as they can only port a pre-paid number after a month and in fact another person on the call centre said it may be up to 3 months.....<br> I dialled the cell c number to check my balance which indicated the phone is still on contract and not pre-paid.<br> I really don't know what to do next. It has been almost 2 months and no end in sight....<br>

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Replies (1)
Autopage
Autopage's reply02 Apr 2015, 12:20
Official
Hello coletteborain,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage