MB
Margot B

1 reviews | Active since Mar 2015

03 May 2015, 21:20

Refuse to port my number, blaming @mtn

Endless trouble porting my number from autopage to mtn. Manager Zaire promised personal attention to me after autopage delivered a iphone 6 mistakenly to me. zaire promised my porting will be sorted within 10 days from the day i return the phone. Which i did. Yet, i have not had a single call or email and have tried to port again on several occasions without luck. It seems like autopage wants to make more money out of you by keeping your number when you want to move your contract. Be careful if you are thinking of signing a contract with them. Also they are blaming mtn for the port problems although the autopage manager told me the fault was on autopage side. <br> <br> Also before signing a contract with autopage be aware:<br> You cant call mtn, cellc or vodacom call centre that is free you call mtn call centre at normal rates<br> Every time I've called they are playing a message that they are experiencing high call volumes so it costs more.<br> call centre operating hours 7 to 10. But for upgrades and cancellations only 8:30 to 5.<br> The helpdesk form on their website is useless as they didnt respond to me in 24 hours. Just a generic message.<br> They dont respond to hellopeter again just a generec message

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Replies (1)
Autopage
Autopage's reply04 May 2015, 10:18
Official
Hello Margotbuitendag,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage