Refusal to return calls/messages

I have recently had an account dispute that arose due to pure incompetence on the part of a sales representative under Zaheer Valle. After numerous (more than 20 ) calls,emails and messages left both on Zaheer Vallee's direct office number and through several different departments and call centre agents since 1 April 2015, I have still not received a call back from Zaheer Called. I think it is disgraceful. Am I not worthy of a call back or is this some form of ************** or does he plain just not care 1iota about customer service. As far as I am concerned Autopage as a whole has ZERO idea of customer service. I am disgusted, 8 years as a loyal Autopage customer and this is the disdain of how I have been treated. I expect a call back to answer my many questions about why R3750 was deducted without authorisation from my account, I expect an apology for the poor service and treatment I have received and I expect to be treated with dignity by Autopage.