Refusal to cancel

I requested the cancellation of contract and switching to a orepaid account on 16 sept. I received a sms with ref nr 852021 and was told it will be switched to prepaid on 16 oct by the lalucia branch where i did the request<br> <br> Now today i receive a full bill again and on enquiry the rude employee at retentions tells me that theres no request, but yet the customer service dept acknowledged the request. <br> I am furious in your handling of this matter and demand the reversal of account charged. <br> <br> I am considering cancelling my other contracts with autopage<br> No wonder you battle to retain customers, as customer service is non existent