Refusal to Assist

After a written instruction to add a 1gb bundle in Nov 14,which was not done ,autopage invoiced out of bundle rates. Numerous Calls to call centre from 6 January 15, visit to greenstone branch as well as written complaints have been ignored and not addressed. When asked to speak to a manager, requests are evaded or you are placed on hold indefinately. In the interim my account has not been credited and I have yet again been debited an excessive amount for yet another month of out of bundle data. In addition, I am incurring excessive costs due to excessive periods of time on the phone with regard this dispute. I have been left helpless as nobody offers resolution or any feedback. To date, this dispute continues.