REFUND - WHY MUST I WAIT FOR MY MONEY!!

Hi<br> <br> I am still waiting for my refund! <br> <br> Every time I phone they confirm the credit has been approved... they waiting for the accounts department.... HOW LONG DO I STILL HAVE TO WAIT???<br> <br> I haven't received a NEW statement that's due end March - They will debit my account with the WRONG amount... AND THEN I MUST WAIT FOR MY MONEY - AGAIN!!!<br> <br> I am still waiting for a manager to phone me with feedback... It's already 3 DAYS! WHAT A JOKE - HA HA HA!!!<br> <br> Why must I wait for my money? You did not wait for your money!!!<br> <br> I want the money back into my bank account ASAP!!!!<br> <br> YOUR URGENT ATTENTION WILL BE APPRECIATED!!!<br> <br>