JB
Jo-Anne Buchanan

1 reviews | Active since Nov 2014

25 Feb 2015, 13:59

Ref 565241 still not resolved!

I have been a long-standing client of Nashua Mobile - my Vodacom contracts were migrated to Vodacom effortlessly. My Cell-C contract was migrated to Autopage - the start of a customer service nightmare.<br> <br> On 23/01 I called to request a copy of my statement as no debit order had gone off for the Cell C contract, nor had any statements been received. I received a statement in another person's name, containing the detail for 5 cell phone numbers. At this point I requested that the account be rectified and split, advised that this would take approximately 10 days.<br> <br> Follow up on 04/02 - split still not carried out due to backlog at IT - details of amounts owing for Dec, Jan & Feb received - payment made into Nedbank Wedge Branch on 04/02.<br> <br> 13/02 - call barring app****, due to non payment, despite full payment made on my number on 04/02. Number re-activated, assurances given that number woudl be placed on exclusion list.<br> <br> 20/02 - followed up with Call Centre, split request escalated again.<br> <br> 24/02 - call barring app**** again! 25/02 - spoke to yet another useless Call Agent<br> <br> This contract expires mid June 2015 but I want to cancel it NOW due to service NOT received!!!

0
Replies (1)
Autopage
Autopage's reply26 Feb 2015, 07:39
Official
Hello Jo-AnneB,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,