1 reviews | Active since Feb 2011
Ref 529887 transfer of contract Nashua to Autopage
My contract with Nashua Mobile was transferred to Autopage. I logged a query Dec 2014, as the invoice reflected high data charges. it was confirmed that I was only getting 100mb and my Nashua allowances of 1G was not accounted for on the Autopage system! I was required to get in touch with Nashua to forward Autopage the details, which was done, so I can be credited for data charged in December and for Autopage to update my correct contract details. The correct details of the contract are now reflective on the system. However I am still waiting to be credited for the data charged as per the December /January invoice. I've made endless calls to your call centre, written a number of emails and corresponded Managers Ashlee Jurakan and Aldrin Riggard .As managers there attitude in attending to customers seems to be reflective of the general uselessness of the call centre staff and the customer service at Autopage, as my query on the December charges have not been attended to. Ive been told its not their problem so if this does not lie with the customer service team to action directly and that the query is closed...so if your *****s at customer services can't help then who CAN?
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Kind Regards
Altech Autopage
