REALLY POOR SERVICE!!!

My contract ended in Dec 2015 when I logged a rquest to have the line converted from a contract to a pre-paid. I then got debited with a subscription in Jan 2015, I was responsible for part of the debit for data usage during Dec 2015. <br> <br> I called the Autopage contact centre on 28.01.2015 to query this and was told that I should have only been debited with the usage and not the full subscription so a request will be logged for a refund to be made into my bank account. I was told that it would take 7 to 14 working days. <br> <br> I did not get the refund so I called back after the required preiod had paased and I was told that the credit was passed but to my Autopage account and not to my bank account. I was then told that it would take 3 to 7 working days for this to be processed (13.02.2015).<br> <br> I called again on 02.03.2015 which is 13 working days later and got through to the same consultant who said that the accounts dept did not process the refund but she will send another request and the refund should be in my account by 03.03.2015 and I will get a sms.<br> <br> Today, I am told that the request was duplicated so it has not been actioned. Really man!!!