Re-signing your contract.. think twice

Last year in October my contract came up for renewal, we went into the Autopage princess crossing branch. The upgrade paperwork was filled in super fast and everything was approved, etc. Your phone will be available in 24hrs. We are now in february 2015 5 months down the road, and no smses, no data just phone calls on the phone. <br> <br> Despite phoning customer call center and being pushed from pillar to post, between the branch and upgrades, etc nothing has been achieved in resolving this.<br> <br> We visited the branch, only to be told now that the 2 contracts had been signed for, no longer exist on the autopage system, and the regional manager will have to goto head office to resolve this.<br> <br> I decided to phone head office again today, customer call center, pushed us to upgrades, whom pushed me to phone number of the channel partners, which requires a special number to get hold of anything. This requires me to rephone the call center again, to only be pushed again to the upgrades people, whom tell me I can only talk to the branch again to resolve this.. <br> <br> <br> <br> If you sign up for specific services get the branch to specify the facilities, ie smses, data and phone minutes on the contract itself..