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kaveshan P

1 reviews | Active since Jan 2014

09 Sept 2015, 13:39

Re-connection of my line after payment was done

Good day <br> <br> I would like to say my debit orders was automatically stooped and i do not know how that was done.<br> <br> And then i got a sms stating that my contract is in arrears for two month and that the june and july debit did go of and the august debit order and the i need to pay an amount of R759.62 and a re-connection fee of R49 so then i receive a call from auto page stating that i have not been paying for a whole year which was not the case as the debit order was going off my account for the past two and a half years. and i upgrade recently and the debit order was still going of my account not just stopped all of sudden. i get called very fast to pay the account because i am in arrears BUT IT COMES TO RE-CONNECTING ME THEN AUTOPAGE TAKES THERE OWN TIME TO DO THAT AS I ALREADY PAID THE OUTSTANDING AMOUNT AND THAT THEY NEED TO RE-CONNECT ME IT IS TAKEN THEM SO LONG TO DO THAT. SO PLEASE CAN I BE RE-CONNECTED AS I HAVE BEEN SUSPENDED FOR PAST WEEK AND I PAID THE OUTSTANDING AMOUNT TWO DAYS AGO.<br> <br> AND I DO NOT HAVE another cell phone you to contact me on so it rather be via email on [Email Removed] please <br> <br> And i would like it connect as soon as possible plaese and thank you

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Replies (1)
Autopage
Autopage's reply10 Sept 2015, 15:30
Official
Hello kavesh246,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage