QUERY STILL NOT SORTED - SHOCKING

I am flabergasted!! Despite my complaint on the 10/07, & Autopages response on the same day that they will sort out my issue, I have still not been contacted by them & my issue has still not been sorted out. This is a perfect example of the poor service and complete CONTEMPT that Autopage are happy to dish out to their customers...I was meant to receive a new phone with a new contract on the 10/07 - I sent the phone BACK WITH THE COURIER,after cancelling the contract over the phone the same day. I have phoned twice to ensure that my contract is CANCELLED, which they said it was. Today I am told that my contract has indeed NOT been cancelled. And guess what,as per my previous complaint, my debit order went off on the 01/07 AND I HAVE STILL NOT RECEIVED MY MONTHLY AIRTIME AND DATA BUNDLE. The call centre agents tell me they can see on the system that I have used no airtime-HOW CAN I USE SOMETHING I DID NOT RECEIVE!!! I have never encountered such appalling customer service and I no LONGER WANT TO GIVE YOU MY BUSINESS. I will also ensure that everyone I know is informed of how disgusting your customer service is. What kind of business are you running?