Query on billing still unresolved after 96 hours

In June 2015 my cellphone was ****** which I immediately reported to Altech Autopage. The sim card was stopped, the phone marked as ****** and I received a new sim card that took 4 days to activate.<br> <br> I received a sms informing me that my bank account had been debited for an amount of R4700, being the cellphone bill for June. As my previous accounts had not exceeded R350 pm, I immediately queried this with Altech Autopage.<br> I was informed that the reason for the excessive billing was due to a subscription to WASP and USSD which I had not authorised. I also queried the refunding of the amount excessively charged and deducted from my bank account. <br> Subsequently I recieved an sms notifying me that the WASP subscription had been cancelled. Despite several follow ups with the service provider I am yet to receive feedback regarding the USSD service and refunding for the excessive billing.<br> It has now been 96 hours without the promised feedback - I have in this time made several enquiries to the branch where I had been promised assistance. The latest reference number I recieved is ***