Promised response but no feedback

I'm referring to the complaint below that I logged on the 30th of May 2015 on HelloPeter.com. <br> <br> I've received an e-mail from Autopage stating that they will contact me within 54 hours. This is the 21st of June and I haven't received any feedback yet.. <br> ***<br> My wife took out a contract at Autopage which covered a data bundle of 2GB per month from Vodacom and included a Samsung Tablet. We were using the features on the tablet to monitor/manage the data usage per month. This we have successfully done for 22 months. In April we exceeded the bundle by as much as 500%. This was due to changes to the settings of the tablet which was done by accident. <br> <br> We received our account at the end of April and could not believe our eyes when we saw the HUGE amount. Surely Autopage or Vodacom should warn the customer every time the limit is breached.