Process the payments

I tspoke to your staff an said that I would settle the account on Wednesday and on Wednesday before paying, you kindly blocked my phone. Not just soft locked but blocked. This despite an agreement. <br> <br> You were paid on Friday and I am still waiting for you to sort it out. All your staff tell me is that you are waiting form the payment to be processed, Yet, nobody who answers the phone can acces the account to confirm payemnt and process it. What is the point of having a call centre if they can do nothing to assist. Being told that I have to wait does not help your customers. I get told to hold on 2 occasions today as I try to sort it out and nothing happens on either call for over 5 minutes each time while I sit on the phone.<br> <br> In short, work on your bank processing speeds and what your call centres can do. If they can resolve issues then I dont need to come here and log a complaint with someone who has the authority to address it.