NH
Neels H

1 reviews | Active since May 2017

07 May 2017, 13:14

Problems with contract ***

<p>The phone number on the contract is: ********** 547. I got a contract for a Samsung phone at Autopage. My monthly debit amount is R154.99. I also got another contract on ********** 676. Both contracts were paid on one debit order. I upgraded on phone ********** 547 at October 2015. December 2015 Autopage deducted more on the debit order. January 2016 Autopage split the contracts. </p> <p>Last year MTN took the contract over from Autopage. They put the ********** 547 on a cash account. They transfered my debit order to Mrs E Nieuwoudt on a Cell C Contract. I got in areers on the ********** 547. After several phone calls and emails they rectified the account. I then could upgrade on ********** 676.</p> <p>MTN Piketberg told me that they are going to send a mail to MTN legal department so that I can sign again and debit order. </p> <p>Now MTN Legal sent MTN Piketberg a mail that stated that I am now over R4000 in areers. They also sent me a copy of contract for ********** 547 that I didn't sign and there is a Huawei phone on and not a Samsung. The contract amount is over R300 instead of R154.99. </p> <p>Can you please assist.</p> <p>Regards</p> <p>CJE Hagen</p> <p>ID- ********** 046087.</p>

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Replies (1)
NH
Neels H's update09 May 2017, 19:25
Reviewer Update

Autopage doesn't exist anymore. The problem is ongoing with MTN. This matter is at the Legal Department of MTN. MTN is now the problem.