Porting Rejections

My contract with Autopage has expired on the 7th of January and have decided to move to another service provider. We have tried to port the number to the new service provider but keep on getting blocked by autopage and just keep getting excuse on excuse from the call centre and every single person spoken to at the call centre gives a different answer as to why the port was rejected. I advise anyone calling the call centre and speaking to Thoko to request to be transferred to someone else. She is ***********, rude and not willinmg to help. Not that anyone has been able to help to date but she was the worst of all. I will forward this matter to the ombudsman.