Porting problems

I decided to leave autopage due to poor service. I was a Nashua customer previously. I first approached autopage at the la lucia branch a month ago and was told that if I was to move to Vodacom then it would just take a simple port, requested by Vodacom. 5 port attempts later and I still have not been able to move to Vodacom. A staff member from Vodacom has been attempting the port since 26 Feb and has even been to Autopage herself to ask what exactly she needs to do, she did what they told her and still nothing has happened. I have called autopage myself and they have said that they will log a request and when I call back I must give the reference 569477 and they will explain exactly how the port should be done. Firstly, why must I now call autopage back? You should be calling me back! Secondly, the information provided to me when I give this reference number had better be the correct information as it is now going toward a week that I have been waiting for my new phone and contract because of autopage's poor service. When I went to the autpage branch in La lucia last week, they said they could not help and I must call the helpline, after I had taken the time to come to the branch