POOR SERVICE TO CONTRACT UPGRADE

Someone contacted me on 11/12/2015 and upgraded my contract for another 24 months. This upgrade has a reference no: 534457. I have 3 sms to prove such upgrade.When the lady contacted me for the upgrade I was quite specific with her stating that my contract was going to end on the 28/12/2015 and thus I needed to be connected with the upgrade by this date.<br> <br> From the 11/12/2015 and to date, no one has contacted me to provide me with details on how the upgrade phone was supposed to have been delivered to me, and today (28/12/2015) my original 24 month contract came to an end.<br> <br> Today, I contacted the national call centre and after being transferred from one agent to another I was finally told that the Sandton branch had migrated my upgrade. I find this very strange as I reside in Tongaat and the nearest Autopage Cellular is in Ballito. I have a problem with Sandton branch handling my contract.<br> <br> When I enquired on my upgrade, he told me that the new phone for the upgrade was not available. I am shocked how a receptionist that does not even know the finer contract details,replying with stock unavailibility. Is this a standard reply for someone enquiring on contract upgrade.