poor service poor handling of query

The first problem was someone decided to change my debit order date. No one could explain why even and no one cared that I incurred bank charges due to insufficient funds as I hadn't been paid yet.<br> <br> Then I went for a sim swap I was told that it can't happen as my account is suspended. I told them the debit order went through the day before they said it takes 3 days to clear. Since it was a Thursday I had to wait till Tuesday. On Tuesday I submit my bank statement and I leave believing that it will be sorted. I called autopage about a technical enquiry about 3 times my call was dropped. The next Monday my account was suspended and I went again with my statement, copies were made and I made certain that they wrote my number on my statement but nothing could be done as their system was down.<br> <br> I called yesterday and got really upset with the lady because she said she will contact that branch and when I asked if she would contact me she said no because they most probably misplaced it as they see alot of people in a day. She finally opened my line, said it will be sorted and today my line is suspeneed<br> Somebody needs to take responsibility and OPEN MY LINE!!