POOR SERVICE FROM ALTECH AUTOPAGE

My cellphone was lost during December 2014. The insurance company requested a copy of the contract which I requested from Altech Autopage both telephonically and via email on the 9th February 2015, which according to the call centre agent takes approximately 2 to 24 hours to provide. On the 20th February I phoned and emailed them again to request the document. To date I have yet to receive the contract. This is jeopardizing my insurance claim. <br> <br> I am paying for a contract which I am not enjoying the benefits of and the fact that a simple contract cannot be found and emailed to me, means that there is no contract in the first place. I don't believe that my request is unreasonable because as a service provider, they should be committed to meeting customers requirements when necessary, surely originals are retained by the supplier!<br> <br> In the event that the insurance company repudiates my claim due to delays in providing the document, Altech Autopage will have to supply me with a new phone at no cost to myself, failing which I will cancel the contract with them.<br> <br>