GN
Gugulethu N

1 reviews | Active since Feb 2013

06 Jul 2015, 15:53

POOR SERVICE DELIVERY AND EFFICIENCY

On Monday the 29 June i Purchased once off 100MB of data as i usually do, i got the data via sms, just after that purchase i started receiving a stream of sms of these data bundle, the whole day on Monday these sms coming in none stop, then i took it upon me to report the matter to autopage. they gave me a reference number the thousand of data never stopped coming in, then on Wednesday the 1s July my simcard got blocked, reported the matter still to date my sim has not been unlocked, I don't have a phone. I call Autopage everyday with my own money, the very same sim that is blocked I'm paying for. no one helping me, no one is telling me what is happening.<br> <br> their call centre consultant have bad attitude, i have lost so much money since this ordeal, as I'm buying airtime out of my own pocket to make calls to Autopage cellular contact centre, they have never bothered calling me even once just to update me on what is happening. all I'm told is that the matter has been escalated.

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