Poor Service, Attitude, Passing Buck, Call Centre

<br> It is with great disappointed that I have to continuously write to you regarding your poor service. I have just called in today and one of your consultant hanged-up on me while looking for my reference no. This is not the first time your consultants hanged-up phones. Moreover, I have constantly requested a reconciliation of my account and contract so that we can establishment exactly what I have paid and what I should have paid. To date this never happened. <br> <br> Just last month (31/03/2015, Speaking to Nhlanhla, Evylin, Hendrinks) I called in and spoke to your consultant who indicated that I was owing for December and March and that i have to pay the amount or else my account will be suspended. I subsequently paid the amount. Now, to my surprise you have suspended the cellphone account claiming that I owe you, what I have no idea. Compounding the matter is that you never even communicate this to me let alone to send invoices for the months. All that you are good at is sending Demand Letter despite disputing the account.<br> I request that you send me the recon (reconciliation of the account) and un-suspend the line until we have resolved the matter.