POOR SERVICE

I've previously logged a complaint with Autopage regarding an amount going off my bank account. According to Autopage I've upgraded a contract for a laptop ref *** which I do not have. I previously had a laptop contract which I cancelled in July 2014, since then the amount has been deducted from my bank account. I spoke to a Consultant by the name of Candice and she confirmed the person who signed for the laptop is someone by the surname of Venter, my surname is Overmeyer. Today I followed up I spoke to Leonard in the customer care department he then transferred me to the accounts and before I could explain my story I was told by Nari that I need to speak to a consultant. I then tried to explain to Nari that I already spoke to a customer care consultant, without listening to me she rudely transferred my call to customer care who then transferred me back to accounts and I spoke to Fisante, Fisante then transferred me to Nokuthula, who of course as any other consultant at autopage could not assist me. I am a long standing customer of Autopage and have received nothing but bad service. Autopage owes me a refund for almost a year and I need this matter resolved ASAP.