Poor Service

On 22 April my wife settled her account with auto page and submitted a letter to that effect. She also requested in the letter that the contract should change to a pay as you go. This was in order to keep the number with the new supplier. She was informed that it would take 24 hours. On the 23, and 27th Apr she went back to auto page thabazimbi as the contract was still not cancelled. On 28 Apr she contacted Joe at cancellations, auto page head office and he said tha the contract was mistakenly extended and he will sort it out. This has still not been done.<br> In get the feeling that auto page is trying to extend the requested change for as long as possible in order to get more service fees from us.<br> Please help