POOR SERVICE

I handed in 2 Lenovo Laptops purchased for repair of faulty sound 8 Feb. Turnaround time was 4 -6 weeks - It was handed in at the Autopage branch at Glen Shopping centre. When the expected repair date arrived I enquired about progress and was told the Glen branch had closed- the equipment was now at Clearwater mall - West Rand - I live in Jhb South. I drove 30km out of my way to fetch my laptops - but there was only one there- without a power cord. The staff at Clearwater had NO CONCERN for assisting me and I was told they would call when the other equipment was ready - in the week - this was end of March and 7 weeks after handing in the equipment. My wife called again - because naturally they dont call you - what a preposterous expectation from customers...and Siya the manager told me wife that everything would be sorted out by the weekend. I promptly drove to Clearwater again - but there was still only 1 laptop no power cords - situation UNCHANGED 8 DAYS LATER. I left a message for Siya to call with their employee Yu lin - of course he didn't call..I am only a customer. 3 weeks later and 3 calls to Siya -who does not return calls - I don't have my laptops back.<br>