Poor Service

During December 2014 my account was cancelled in error by Autopage. After a lengthy battle and a week without service my account was reinstated. On Saturday 7 March 2015 I then went to an Autopage store to do an upgrade (for which I was due), only to be told that my account was upgraded on 17 December 2014. This was when my line was reinstated and no upgrade was performed. Since 7 March I have been battling with various people from Autopage to rectify my account and have been promised on various occasions that the matter has been resolved. I was even assisted by a call center agent to perform the physical upgrade. Everything was completed and the phone was dispatched only to have the deliver of my parcel recalled from the courier by Autopage as the upgrade was no longer allowed because of the error which is still on my account as a result of Autpopage's mistake in December 2014. Result is I am still not sure when I can get my upgrade because their system is unable to correctly reflect my account details. Poor service after almost 15 years of being with Autopage.