Poor Service

I have discovered that my ID has been cloned/****d and was used to obtain my bank statements and opened an accounts with Autopage. On Monday (25/01/2016) Autopage agent (Thandi Pitsi) called me to inform me of **********/******** activities happening with my **** personal information of which a transaction took place at one of their stores. I then phoned South African ***** Prevention Services (SAFPS) who requested that I must furnish them with a cancellation letter or a letter indicating that there was an attempt to de***** the company with false Identity. I tried several times to obtain such letter from Autopage and the person (Thandi) was not in the office yesterday and today and I have been informed that she is the only person that deals with ***** transactions and will have wait for her to come back. Can I please request someone higher up in the ranks to help me with this letter? This will not only protect me but other organisations that may be de*****ed by this *********.