CK
Cornelia K

1 reviews | Active since Apr 2013

08 Jan 2016, 16:11

Poor Service

During October I received information that my R89 per month MTN internet account was in excess of R6000 and had been suspended. I advised Autopage this was impossible and requested a breakdown of the amount. If they could prove to me this amount was for me, I would pay this amount, until such time, I would continue to reverse this debit.<br> I received no response from Autopage and when the debit order was passed, I duly reversed it at my bank.<br> Autopage continued to suspend my MTN contract and also then subsequently suspended my Cell C contract with them.<br> I communicated with their Northmead Square office in Benoni and their call centre, advising that this suspension was in breach of contract. They effectively ignored me, and left me no option to but to consider both contracts as null and void, due to their continued breach. I forwarded a registered letter to them advising this, and also advised their call centre.<br> We are now in January 2016, and I have received no response from Autopage about the October account, nor about the cancelled contracts. They continue pass debit orders monthly and I continue promptly reverse them. <br> Can this now please be resolved

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