Poor Service

I am an Autopage customer, as I have been unable to resolve a refund issue since 12/11/15. Money was deducted from my bank account for 12 months totalling R960. (R80 per month including vat was deducted), these debits were running without my consent. I discovered this when I randomly checked my account at the Sea Point branch in Cape Town on the 12/11/2015. They were able to confirm that the debits were for a service I never agreed to. Now I am trying to get back the money, phoning every day, sending emails to the customer service department