Poor service

I recently took my phone to 2 autopage outlets for assistance as it was badly damaged. i was turned away from both Gezina and Brooklyn mall although a have insurance on my phone. I had to book my phone in at samsung. after my first complaint a got a call from customer care saying that i must go back to autopage and fill in a claim form. i was denied help at 2 outlets. why must i go back again. It seems that Aotpage is running away from their responsibility as they are pulling out of SA!!<br> <br> my phone was badly damaged and Autopage does not want to help!!