Poor service

I have been trying since the 18th of August to get my upgrade done. One of the Autopage stores liaised with me and gave me wrong info on a contract. After I queried it they just stopped phoning me. I then went to the call centre, was quoted different prices for the same package. I then got through to another call centre agent who appeared to be efficient. We processed the upgrade and he advised that it would take a week to get my phone - that was on the 8th of September. I also spoke to Thomas David, a manager in retentions who agreed to query the fees that I had been quoted by the two call centre agents. I have not heard from him again. The courier company tried to deliver to the wrong address as Autopage had given them the wrong address. When the courier came today to deliver all I got was my sim card - no phone. I have tried to phone the head of client services but she is unavailable. I held on for 13 minutes at the call centre just to speak to a manager, I eventually put down the phone. It appears that there is no escalation process in Autopage, no accountability from the various branches and a general lack of interest when you received bad service.