YS
Yvette S

1 reviews | Active since Sept 2015

01 Sept 2015, 11:16

Poor Service

I have been struggling with reception for two months now, I keep contacting the customer service department with no success, two weeks ago my phone was soft locked, I contacted Autopage, I was assured it would be resolved, a week later it has still not been resolved and I had to again contact Autopage to get this resolved. Today I am unable to access my browsing, I contact Autopage for assistance and they notified me that my phone has been locked because my data usage has been exceeded, it's the 1st of the news month, Autopage says their system does not automatically update the new Data for the new month and I would need to contact Autopage every month in order to get my Data, just for the record I have paid my bill in advance. I pay my account in advance, but I still need to call in every month (and pay for the phone call) just to get the services that I already paid for? Autopage you are a Money wolf.<br> This is the New Age Autopage, how can your system not automatically update the accounts? <br> so again I am still unable to access my browsing, after I have already contacted Autopage. Please, anybody reading this, think twice about Autopage. I do not endorse Autopage. full of regret

0
Replies (1)
Autopage
Autopage's reply01 Sept 2015, 13:23
Official
Hello Yvettas86,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,