poor service

today 09 july I have still not received any feedback on device as yet . do you expect me the customer to use my minutes to call for updates?<br> how much longer are we going to wait on this device ?<br> if device is insured why does it take this long to get completed , or why was it actioned so late ?<br> if device is not able to be fixed by 6wks as advised I would appreciate insurance covering for a new device as we cannot wait any longer than we already have .and devices are being paid for but not in use .<br> <br> urgent assistance is required pls, we cannot go through the same scenario over and over .disgusted !<br> if you want to keep a customer happy and coming back, your service should be the first to be worked on .<br> a happy customer always comes back .<br>