POOR RESPONSE TO QUERIES

I had made a number of queries to Altech Autopage, however their responses do not address my problem or they don't respond at all. I had 3 types of incidents lately.<br> 1. Contract renewal.<br> Autopage call me to offer me an upgrade of my current contract, I did indicate that I am not interested as I first want to investigate my options. The very next day (Thursday) I got again a call confirming the previous call and offer me a continuation of my contract. I was brought under the impression that my contract expires the end of that month. However my contract only started on 4 October 2013, therefore I do have ample time. Athough I accept extention (ref no. ***), I request the cancellation of it (ref 776334) the next Tuesday. The contract was apparently extended nothwithstanding my request.<br> <br> 2. Cash balance disappear<br> ***, 776502, 763530<br> Twice amounts disappear from my available cash balance which I did not use. I had sufficient airtime, data and sms balances available<br> <br> 3. Unwanted services invoiced<br> ***, 739211<br> Two amounts (R22.07 &amp