Poor Response and Service

I upgraded my contract in the month of March. I am now resorting to Hello peter after numerous problems and poor service from Autopage.<br> I pay for an additional service called 'my account pro', which gives me access to download my call history with call costs (whether I have minutes or not). This report is called the 'rated call costs' which I use to claim back my work phone calls. I have an issue with this report, it no longer gives me all the rated calls costs for each phone call, some values show up as R0.00 whereas others are rated. I have reported this problem to them. Their response is for me to provide: A signed written request, copy of my ID book and 10 frequently dialed numbers to get the rated costs.<br> My issue is that they should fix the report and not have me log additional requests to get these details as I believe I am paying for a service (my account pro) that allows me to do this on a monthly basis - which I have been using all these years with no problems until March this year. I have always saved the excel spread sheets I download, so I have proof it work this way before and now it does not.<br> I have since logged numerous calls on their website and made telephonic e