Poor poor service from Auto Page

My cellphone's screen freezes and I took it in to Auto Page at Zevenwacht Mall. They sent the handset to their repair centre.<br> My husband who used the handset got a call from the repair centre stating that it will cost more that R6 000.00 to repair the handset. When he asked what was wrong they were unable to answer him. When I phoned them back they told me that the handset fell and I must pay for the repair. I asked them for a copy of the quote, a report of what was wrong & proof where their is damaged to the hanset because the phone did not fell as he was busy to send a SMS. To date I did not received any email from the service centre & I phoned them 6 times already. I visited Zevenwacht Mall for help & they told me they could not help me (????)<br> Then I started the loooong process of emailing Auto Page for assistance. They also charged me a fee because I did not except the quote but in no document or verbally did anyone explain to me the fee.<br> Auto Page answered my emails but not my query. The explain to me why they charge an upgrade fee, they don't know what me complaint is about, my reference number from the repair centre is incorect etc ect etc.<br> This is poor poor service!!!!!!<br>