Poor knowledge, poorer service!

On upgrading my cellphone contract in late November 2014, I chose a package that included the Samsung Galaxy Note 4, expecting it to be LTE enabled. On establishing it was not, I was given the runaround by Altech head office (also useless!) and the owner of the NORTHGATE branch. Despite the owner assuring me that an LTE enabled handset would be arranged for me, I am still waiting 4 months later! A scathing letter directly to the owner detailing his shop's and his own poor service was completely ignored! <br> <br> Staff should have enough product knowledge to advise clients accordingly. <br> <br> Also, monthly invoices arrive between 8 and 13 days late! <br> <br> When calling the Altech Autopage client services centre, it is not uncommon to be on hold in an automated queuing system for 12 minutes and longer. <br> <br> I look forward to terminating my contract and would not recommend Altech Autopage Cellular NORTHGATE branch at all.