POOR CUSTOMER SERVICE

6months ago i phoned altech to get a closing balance on my laptop account to settle and cancel in full.<br> So i received the amount and paid my contract off in full the same day. Then 2months afterwards i found that ALTECH was still debiting the monthly fee from my account after i paid in full and cancelled the account.<br> I phoned the accounts department in June the first time about this issue and the lady gave me a ref and said it would be sorted out in the week, i phoned again in July as the issue had not yet been resolved and i have not yet been credited the money which was taken from my account. Today is the 31st of august exactly 3 months later and i have still not received my money back nor feedback. i don't see why i should be following up every week to get the money refunded as my account was always up to date. It takes altech a minute to do a deductions so why 3months later down the line after numerous phone calls am i still waiting to be refunded. the only means i see is taking the matter through a debt collector..... Very disappointing.