POOR CUSTOMER SERVICE

:* I booked my phone in for <br> repairs on the 01/05/2015 at Gateway branch for repairs. Few days later i <br> called customer services to check on the status of repairs. They said that <br> they don't have the phone as it is still at the store awaiting collection. I <br> called the store, they say that they sent it as they have a p.o..d. I called <br> customer services again on the 12/05.2015 and they still say that the phone <br> is at the store. Today 13/05/2015 i called the repair company IMGRAM MICRO, <br> they also thell me that they don't have my phone as yet. I called the Gateway <br> store again today and the lady insist that they don't have the phone. No one <br> seems to know what's going on or where my phone is. I am getting pushed from <br> pillar to post. No one is even getting back to me to tell me what's going on. <br> I need some feed back so i know what's going on. PLEASE HELP...MY JOB No. <br> is R405873<br> I have been in constant contact with the people at Ingram Micro. I was informed that my phone cannot be fixed and that they were expecting a replacement phone from Blackberry. Now they tell me that they dont know when they will get a phone and all i have to do is wait. Please Help