Poor customer service

I have been a client of Autopage for many years but I find that the service has really deteriorated. I normally upgrade and the phone gets delivered to my daughter who is in Cape Twon. I followed the same procedure this time and when they went to deliver my daughter was told she could not take delivery as the sim required the actual IDto be presented for the sim delivery and not a certified copy.I subsequently requested that the delivery be made to me. I waited and no delivery took place. I contacted the rep yesterday and the rep said he had no record of my request and delivery details ( this was done telephonically and confirmed by mail) I provided the details again.<br> <br> Today I received thew sim only and this was delivered without proof of ID being requested. When I phoned in to query delivery of the phone I was told the phone was returned and no delivery was scheduled for it. I was then told to hold for the rep Klaas Matlou and waited without anyone picking up the call. I phoned again and requested to speak to a manager and the same thing happened. No one picked up.<br> <br> I have been charged for the phone without receiving my phone and getting hold of Autopage is a challenge.