POOR CUSTOMER

On the 16/01/2015 I booked my phone in for repairs at Autopage at clear water mall, I was assisted by a service consultant Winnie who advised that it will take from 4 UPTO 6 weeks for me to get my phone back and that I would receive an sms once my phone has been booked in for repairs, to date I have not received any sms to that effect. she also advised that within the 6 weeks that has now lapsed I will receive a call from repairs to advise if there is a fee that I have to pay for my phone to be repaired, I have received no such call and we now heading for the 7th week. I received an sms last week advising that my phone is AWAITING QUOTE CONFIRMATION and I immediately called Winnie to ask what the sms means and when I finally got through to her on the 8th attempt she then told me that she will make a follow up and get back to me 1st thing in the morning (Tuesday 24/02/2015) and today its Wednesday the 25/02/2015 I haven't heard anything from her. I then called the store again today and I was told that they only book phones in for repairs but they cannot follow up with repairs as to how far they are with repairing the phone. frankly im very unsatisfied with the POOR service I recived