Poor communication and service at Altech Autopage

My mobile handset does not charge to 100% and the speaker is blown. The handset is still under warranty and requires to be booked in for repairs. Thabo mentioned on 22 February that he will try to source a loan phone for me and promised to contact me with feedback on the morning of 23 February. He failed to do so. I called him at 12h41 and he promised to contact me with feedback after 14h00. I tried contact him from 14h15 to 14h40 which is when the line freed up. He responded to say that he cannot offer me a loan phone and tried his best. I asked him why did he fail to contact me. I also mentioned that it is unacceptable that I am meant to obtain my own phone whilst this one is repaired. In addition to this, I will be paying Autopage for a phone I don't have. I also find it quite strange that Vodacom are able to offer a loan phone yet Autopage fail to offer a similar advantage. Thabo's response to the above is that I may report this to head office should I wish to as there is nothing he can do. I am yet to experience good service from Autopage. I fear that this will not obtain the attention it deserves due to lack of service and support structures at Autopage.