Poor Atitude, ********* Conduct

Hi,<br> <br> As my line was due for upgrade I contacted Autopage to find out what my options were. After butting heads and making no headway with the online sales/upgrades/retentions department I headed into the Woodlands branch to see if they could help.<br> <br> I first went into the branch during the week of 23-27 November 2015 and was assisted by Abbie. I was informed that I would be able to upgrade and despite the fact that my upgrade was due for the 5th of December 2015, I would receive my new phone on the 30th of April and my contract (new) would officially kick in on the 23rd of December. Happy with this agreement, I left the branch after agreeing to come back on the 30th to pick up the device (iPhone 6s 64gb). <br> <br> Since then I have been back to the branch every day to hear a different story as to why the device is not there yet. I have signed documents that I am not allowed to have copies of, Cyril's snotty and unprofessional attitude particularly stands out here. The regional/operations manager Morne was emailed - he could not be bothered to follow up. <br> <br> As a consumer, I want to know why I have been **** to, why I cannot access signed contracts and where my phone is?