WS
Wade S

1 reviews | Active since Apr 2013

14 Apr 2015, 09:09

Poor advice/service AGAIN!!!!!

I called the call centre around 12/03/2015 to cancel my contract and go onto prepaid. I was told that my contract would end on 28/04/15 and that I should use all of my minutes and data by then (***). Fair enough. I ran out of data and couldn't load the bundle I wanted online so I called the call Centre on 07/04/2015. I was told that my contract would end on 12th and not 28th as I was told previously, he was adamant! so I loaded enough data to last until 12th. So the 12th rolled by and contract didn't cancel. I ran out of data and was charged out of bundle rates up to approximately R 150. it was because of this poor advice that I incurred a cost of R 150 when it would have cost me R15. therefore I seek a refund of R135. <br> <br> I cant believe how poor the service has been from Autopage for the duration of my contract.

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Replies (1)
Autopage
Autopage's reply14 Apr 2015, 09:24
Official
Hello wades@,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,