Pooer Customer Services

I have been a customer for the past 8 years and have three contracts with Autopage. One of my contracts are for my mother for a black berry. The black berry was sent in for repairs on 03 March 2015. To day, I have not received any feedback until I had to query the status.<br> <br> It was noted to me that the phone was burnt in the courier company premises. it has being 3 months since the date we took the phone in. I was told that there is a credit note on the phone, however they are waiting for the phone to come from Head Office. i have tried numerous times to contact the person whom i am being referred to to no avail. <br> <br> I feel that I have being treated as a second class citizen. There is no urgency for my matter both at an activation level which is the branch and the head office. This is unacceptable. How many more people are being treated in this manner by a service company ?<br> <br> This has become my problem as I cant get information from both branch and head office.<br> <br> SO FUSTRATING !!! <br>