Pleased I am not a client

Wow, I phoned on behalf of my son in law because their service were disconnected due to non payment. Payment was made on the 20th - I phoned at 12:45 and they informed me that the service would be connected within 5-10 minutes. Nothing happened. I phoned again at 16:25 and spoke to someone at accounts. My experience in talking with this consultant was horrifying. In my opinion - stick with the direct providers an avoid third parties at all costs.