Please assist me whilst taking my money

I upgraded my contract through Autopage again on Friday the 10th of April. I lost my phone and waited for a specific model to arrive before I placed my order, so they where aware of this as I mentioned it to Bianca in upgrades. I was advised that they were waiting for stock on the new model, and I'm happy with this, but no time frame could be supp****. Since Friday, me, the customer have to contact them and ask for an update, I spoke to someone on Thursday saying that if n chose a different colour, my phone would have been delivered already(NICE TO KNOW SINCE I'm \NOT"IN A HURRY). So we wait"