PHONEBOX CANCELLATION _A|_ REF: AP-***-2

I have addressed numerous correspondence to [Email Removed] [Email Removed] [Email Removed] respectively since 20 January 2015 to which I have received no response until recently, after referring them to my consumer rights in terms of legislation.... I was then informed via e-mail that the product was successfully cancelled, however, another deduction has been made from my bank account, clearly indicating that no cancellation has been implemented....<br> <br> I was contacted telephonically on or about the 20th of January 2015 by a sales representative from this company and as a result of a miscommunication between myself and the sales person, a product was ordered on my behalf, which I do not require. <br> <br> I immediately responded via e-mail to the above addresses to cancel the order as the product ordered on my behalf was not what I required. Despite this fact, they have continued to deduct money from my account since February 2015. Despite various enquiries made and confirmation received that this order was successfully cancelled, I have not been refunded and the product has not been cancelled. <br> <br>