Phone not fixed

I took my phone(Apple IPhones 6) to Altech Autopage - Southgate on the 30th December 2015 for them to book it for repairs, I was then advised that it usually takes 5 to 6 weeks for repairs by the consultant (Tk). <br> <br> On the 7th January 2016 at 09:26, I got a message saying:- \Dear Naledi Vanessa Koapeng